Bold intent
The cover presents Mitie’s new positioning statement – The Future of High Performing Places, which, coupled with the expression of the new brand, conveys the technology-driven transformation Mitie is leading in its market to meet customers’ evolving needs.
Strong capabilities. Loyal customers.
On the following pages the characteristics of ‘High Performing Places’ are expanded; alongside Mitie’s core capabilities and the wide range of loyal customers.
Drivers for growth
The macro trends fuelling Mitie’s growth opportunities are clearly set out, with links to the company’s core capabilities.
Differentiating capabilities
Each of Mitie’s core capabilities is described in a comprehensive but accessible manner, covering the market’s growth drivers, size and projected growth rate, plus Mitie’s differentiating factors, market position, market share and main competitors. Applications of the core capabilities add colour and bring Mitie’s business to life.
Compelling investment case
Mitie’s investment case is presented alongside its three-year plan and FY27 targets, providing further context for the CEO’s review which follows.
Strategic progress
The CEO’s review presents progress against the pillars of the Facilities Transformation Three-Year Plan, reinforced by graphic elements emphasising strong momentum through record wins, renewals, order book and pipeline; strong growth in transformational projects; robust balance sheet and capital deployments including shareholder returns; technology leadership and award-winning culture.
Acting on stakeholder feedback
Shareholder engagement is crucial to how Mitie operates. Thorough reporting on each stakeholder group includes how the Group engages, how the Board is kept informed, key issues raised and action taken and measures to gauge success, supported by examples of engagement.
Sustainability leadership
Sustainability is at the core of Mitie’s business. The company is a leader in ESG matters and supports its customers to achieve their goals too. As part of its commitment, Mitie has chosen to adopt the CSRD well-ahead of the mandatory compliance deadline, introducing a Sustainability Statement structured according to the ESRS that it deemed relevant following the double materiality assessment (DMA) it completed in FY24.
Sophisticated risk management
Mitie provides tremendous insight to its sophisticated approach to risk management covering its risk management framework, risk appetite, time horizons and risk velocity, interconnectivity, risk profile changes and emerging risks – supplemented by a deep dive into prison management which marks a material shift in the Group’s risk profile. Individual risks and uncertainties are also reported in valuable detail.
