Tailored, smarter, better, simpler
The 2025 report cover announces the theme of powering opportunities, which is further explored in the opening pages and is reinforced by compelling stories throughout the report.
Simplifying healthcare
In the US, the healthcare system is often frustrating for patients and providers. This story describes Experian’s innovative application of AI-driven data curation to streamline the insurance claims process.
Empowering consumers
In Brazil, the financial divide is stark. This story illuminates how Experian is helping consumers on the fringes of financial inclusion to build a credit history and manage their finances, empowering them to take control of their financial lives.
Questions for the Chair
The Chair’s letter is followed by searching questions ranging from the Board’s challenges over the next 3-5 years to macroeconomic volatility and AI, all addressed in a frank and insightful manner.
Transformative journey
The business model shows how the business has been redefined over time to anticipate opportunities and create lasting value. Common misconceptions about the business – such as ‘Is Experian a credit bureau?’ - are addressed head-on, flagged by prominent questions.
Prioritising key markets
Extensive reporting on strategy provides valuable insight for each element of Experian’s strategic framework, including the priorities for its two divisions: Business-to-Business and Consumer Services.
Committed to financial inclusion
Experian can add most value to society by improving financial health and inclusion and this is at the heart of its mission and sustainability strategy. Millions of people worldwide are still excluded from accessing fair and affordable credit because they are invisible to the financial system. Experian is helping break those barriers.
