Reading through the strategic reports of the FTSE 100 this year, four perennial components of high-quality reporting were at the front of our minds:
1. Communication
Word count, tone of voice, clarity, readability, page layout, use of graphics, use of imagery
2. Fairness and balance
Acknowledging what has gone wrong and what could go wrong, avoiding partiality and hyperbole
3. Transparency
Information offered goes ‘above and beyond’, compliance in the spirit of the regulations, as opposed to merely the letter
4. Forward-looking information
The degree to which the report is retrospective or looks to the future
AstraZeneca
– Comprehensive, balanced employee discussion which positions people as a strategic asset
– Strong connection between marketplace discussion, strategy disclosure and KPIs
– Tricky issues, like Brexit and climate change, discussed in prominent spots
Experian
– Business model description demystifies an expansive international business operating in several fast-moving sectors
– Forward-looking strategy discussion and high-quality case studies
– Capital allocation discussed in a sophisticated and meaningful way
– Detailed, clearly written and presented viability statement
Fresnillo
– Poor financial performance tackled head-on, in multiple places within the report, without dissembling
– Detailed strategy disclosure, including coverage of longer-term objectives
– Clear and insightful segmental reporting
– Sophisticated TCFD response, including relevant risks and opportunities
Glencore
– Convincing investment case, supported by numbers
– Concise but effective discussion of the business’ external context
– Meaningful strategy disclosure incorporating sustainability concerns, with good links to KPIs and risks
Legal & General
– Clear effort all the way through to limit big blocks of copy and focus on communicating the most important information
– Great mix of content and visuals
– Climate change and sustainability are recurring themes throughout
– Useful Q&A with the CFO
Lloyds Banking Group
– Detailed, relevant discussion of market trends, and the bank’s response
– High-quality strategy reporting, incorporating performance indicators, case studies and forward-looking information
– Comprehensive TCFD response, and strong analysis of current risk themes
– Highly detailed s172(1) statement, incorporating several Board decisions
Rentokil Initial
– Fair and balanced tone throughout, particularly in the CEO’s Q&A
– Case studies are accessible, relevant and intriguing
– Excellent segmental reporting, with the focus on markets, growth drivers and strategy
– Meaningful culture discussion
Standard Chartered
– Insightful views on the macroeconomic factors affecting the global landscape and the bank’s four regions
– Key risk priorities laid out in detail in a review owned by the Chief Risk Officer
– Detailed stakeholder section and s172(1) statement incorporating Board decisions
– Concise and informative writing style throughout
Taylor Wimpey
– Very high-quality marketplace content feels strategic and relevant to the overall narrative
– Clear update on strategic performance, with a very strong link to KPIs
– Just seven principal risks listed
– Communicative Q&A with the Group management team and well-written CFO’s statement
United Utilities
– Considerable detail on stakeholders, their interests and how they are considered
– Fair and balanced narrative throughout – challenges are discussed openly and often
– Comprehensive yet accessible TCFD response